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Your First Post

Let's walk through creating, customizing, and publishing your first post across multiple platforms.


1. Open the Composer

Click the + Create Post button in the navigation, or go to the Composer page. This opens the multi-platform content editor.


2. Select Platforms & Accounts

At the top of the composer, select which platforms and accounts to publish to:

  • Toggle Facebook, Instagram, and/or TikTok
  • If you have multiple accounts per platform, select the specific ones

3. Write Your Caption

Option A: Write Manually

Type your caption directly in the editor. You can add hashtags as a separate array for clean management.

Option B: Use AI Caption Generator

Click AI Generate and configure:

SettingOptions
Topic/BriefWhat the post is about -- be specific for better results
ToneProfessional, casual, playful, urgent, inspiring
LengthShort (1-2 lines), medium, or long-form
LanguageEnglish or Arabic
HashtagsInclude/exclude, with count preference
Emoji usageNone, minimal, or rich
CTA typeShop now, Learn more, Link in bio, DM us, etc.

The AI generates multiple options. Pick the best one, mix elements, or regenerate for fresh variations.

tip

If you've configured a Brand Voice, the AI automatically matches your established tone, vocabulary, and style patterns. You'll see a "Brand Voice: Active" indicator.


4. Per-Platform Customization

Use the platform tabs to fine-tune content for each platform:

OverrideWhat You Can Customize
Caption overridesDifferent text per platform (stored as captionOverrides JSON)
Hashtag overridesDifferent hashtag sets per platform (stored as hashtagOverrides JSON)
Media selectionDifferent images/videos per platform

This way your base content stays unified, but each platform gets its optimized version.


5. Add Media

Upload images or videos to accompany your post:

PropertyWhat's Tracked
File nameOriginal filename
MIME typeimage/jpeg, video/mp4, etc.
File sizeIn bytes
DimensionsWidth and height (for images)
DurationLength in seconds (for videos)
ThumbnailAuto-generated preview
Sort orderPosition in carousel

Media is uploaded to cloud storage (AWS S3 or Cloudinary) and linked to your post via PostMedia records. For carousels, drag to reorder.

Supported media types: IMAGE, VIDEO, CAROUSEL


6. Preview & Publish

Use the Preview panel to see how your post appears on each platform.

Then choose your publishing option:

OptionWhat HappensPost Status
Publish NowQueued immediately via the publish queuePUBLISHING -> PUBLISHED
ScheduleStored with scheduledAt timestamp; schedule queue triggers itSCHEDULED -> PUBLISHING
Save as DraftSaved for later editingDRAFT
Submit for ApprovalSent to reviewers (if enabled)DRAFT + approval request

Publishing Pipeline

Here's what happens behind the scenes when you hit publish:

Post created (DRAFT/SCHEDULED)
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Publish queue picks up job
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For each platform + account combination:
-> Create PostPublication record (status: PENDING)
-> Call platform API to publish
-> On success: status = PUBLISHED, store platformPostId + platformPostUrl
-> On failure: status = FAILED, store errorMessage + errorCode, increment retryCount
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Post status updates:
- All succeeded -> PUBLISHED
- Some failed -> PARTIALLY_PUBLISHED
- All failed -> FAILED
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Analytics sync begins (analytics-sync queue)

Each PostPublication tracks the result independently per platform, so one platform failing doesn't block others. Failed publications can be retried (up to the configured retry count with exponential backoff).


7. After Publishing

ActionDescription
View analyticsMetrics start appearing in Post Analytics -- likes, comments, shares, impressions, reach, saves, downloads
View on platformClick the platform link (platformPostUrl) to see it live
DuplicateCreate a copy to reuse or modify
Track revenueIf e-commerce is connected, revenue attribution links purchases back to this post

What's Next?